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Return And Refund Policy
At Nazia Siddiqui, we take great pride in offering thoughtfully created digital and physical products that enrich your personal growth, learning journey, and wellness lifestyle. We understand that clarity around returns and refunds is important to your shopping experience. Our policy is designed to be fair, transparent, and supportive of our community.
Return And Refund Policy For Digital And Physical Products
Our return and refund policy covers all digital downloads and physical items across categories like Learning Resources, Kids Learning Corner, Health Products, and Clothing & Accessories. We aim to make your experience smooth and stress-free, whether you’re downloading a printable planner or ordering a hoodie from our store.
Types Of Products We Offer
We offer a range of digital and physical products, each with its own guidelines for returns or refunds.
1. Learning Resources
These include downloadable materials like books, guides, flashcards, and journals. These digital files are delivered instantly and are not eligible for refunds unless a technical issue occurs.
2. Kids Learning Corner
This features fun and educational digital content such as coloring books, storybooks, and printables. These are non-refundable due to their digital nature but are supported in case of technical faults like broken links or corrupted files.
3. Health Products
It includes eBooks, trackers, self-care printables, Wellness guides, nutrition plans, meditation trackers, and more—designed to promote mental and physical well-being. Delivered digitally.
4. Clothing & Accessories
Our apparel and accessories (e.g., t-shirts, hoodies and sweatshirts, hats, and mugs) are fulfilled through Printful, a trusted global print-on-demand service. These products are printed upon order and shipped internationally or locally in Pakistan.
Return & Refund Policy For Digital Products
All digital sales are final. Due to the downloadable nature, refunds will only be considered in the following cases:
- The file is corrupted or cannot be accessed
- The download link is broken
🛠 If you experience issues:
- Email support@naziasiddiqui.com within 24 hours of purchase
- Include your order number and a description of the problem
We will respond within 2–4 business days and may resend the file, provide an alternative, or issue a refund at our discretion.
Return & Refund Policy For Physical Products
Printful-Fulfilled International Orders
These are custom-made products created on-demand and therefore:
- Not eligible for returns or exchanges unless the item is defective or incorrectly fulfilled.
✅ We accept refund or replacement requests if:
- You received a damaged or defective item
- The wrong item or size was sent
⛔ We do not accept returns due to:
- Buyer’s remorse or incorrect size selection
- Late delivery due to customs or couriers
📧 To initiate a claim:
- Contact us at support@naziasiddiqui.com within 7 days of receiving your order
- Include your order number, a description of the issue, and clear photos
Once approved by Printful:
- A refund or replacement will be processed within 5–14 business days
📌 Note: Shipping fees, customs duties, and taxes are non-refundable.
🔗 View Printful’s Full Return Policy
Local Orders In Pakistan
Pakistani customers may return items within 3 days only if:
- The product was delivered defective or damaged
- The product does not match the original order
We do not accept returns for:
- Used or washed items
- Clearance or final sale items
- Buyer’s remorse or incorrect size choice
To process a return:
- Email support@naziasiddiqui.com
- Include your order number, issue description, and photos
- Ship the product back (buyer pays shipping unless the item is faulty)
- Product must be in original condition and packaging
Once received and approved, we’ll process your refund within 5–10 business days
Refund Methods
Refunds will be issued via your original payment method:
- Meezan Bank transfer
- JazzCash
💰 No restocking fees apply.
Exchanges
We do not offer direct exchanges. If you received the wrong or defective item, we will send a replacement at no extra cost.
👉 Please refer to size charts and product descriptions before ordering.
Important Notes
- All digital products are non-refundable once accessed
- International shipping costs may be high
- Customs fees and taxes are the buyer’s responsibility
- Payment must be made in advance (Meezan Bank / JazzCash)
- Never share your download or payment links with others
- Review our [Privacy Policy] for data protection details
Frequently Asked Questions
Q1: Can I get a refund for a digital file I didn’t like?
No. Refunds for digital products are only issued in case of technical faults.
Q2: I chose the wrong size for apparel. Can I return or exchange it?
Unfortunately, no. Always check the size chart on each product page before ordering.
Q3: How long do refunds take?
5–14 business days, depending on your payment method and case complexity.
Q4: Do I pay for return shipping?
Yes, unless the product is defective or a Printful error is confirmed.
Q5: What if my package never arrived?
Check with neighbors or your local courier. If unresolved, contact us within 7 days at support@naziasiddiqui.com with your order number. We’ll investigate and assist accordingly.
Q6: What if I received the wrong item?
Do not use or wash it. Email us photos of the incorrect item and your order number. If verified, we’ll issue a replacement or refund.
Q7: Do you accept exchanges for size or color?
No. Each product is made to order. Exchanges are not supported unless you received a mislabeled or defective item.
Q8: My digital download link is not working. What should I do?
Contact us within 24 hours of purchase with your order number. We’ll resolve it promptly.
Q9: Can I return a Printful item because I changed my mind?
No. Printful does not accept returns for buyer’s remorse.
Q10: Who handles return approvals for international orders?
Printful evaluates and approves claims. We act as a liaison to assist you throughout.
Q11: Will I be refunded for customs and shipping fees?
No. These costs are non-refundable.
Q12: What’s your response time for customer support?
We aim to respond to all queries within 2–4 business days.
Need Help?
We’re here to support you!
Email: support@naziasiddiqui.com
WhatsApp: 0333-1143520
Your Trust Matters
At Nazia Siddiqui, every product—digital or physical—is designed with intention and care. Whether you’re learning, healing, or finding inspiration, we want your experience to be smooth and soulful. Thank you for supporting a mindful, mission-led brand.
We’re here to ensure your experience is smooth, fair, and satisfying—because your trust means everything to us. Thank you for shopping with Nazia Siddiqui, where care and quality go hand in hand.
